Bill Detwiler: I think that's really interesting. Either way, what a citizen developer program is all about is it's a program of innovation where that innovation isn't centralized to either IT or a core development group and really about broadening the landscape of who can develop, innovate and deliver value for the business and the customer. For other customers, they are literally no-code business analysts that are familiar with tools and technology, whether that's Excel or various aspects, and can write a line of SQL. Now, for some of our ServiceNow's customers, citizen developers are true developers that just work in a line of business. Not everyone agrees on what a citizen developer is, but the premise is always the same, which is let's allow a broader group of the organization to actually innovate and create custom applications on a platform or a low-code platform. The easy answer is there's not a straight answer. Well, first let's start with a citizen developer. Tell me, what are citizen developer programs? Marcus Torres, GM of IntegrationHub & VP of Platform Product for ServiceNow Image: ServiceNow Marcus Torres: Yeah. Now, something else, and you touched on this in our previous conversation that companies that the developers are using to respond to COVID are citizen developer programs. What are citizen developer programs? Bill Detwiler: So last time that you and I spoke, we were talking low-code and no-code, and we were also talking about how it empowers organizations-especially now with COVID to rapidly change their processes and adapt to sort of our changing environment. You can listen to the podcast player embedded in this article, watch a video above or read a transcript of the interview below. The following is a transcript of the interview, edited for readability.
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In a recent episode of Dynamic Developer, I spoke with Marcus Torres, GM of IntegrationHub & VP of Platform Product for ServiceNow, about how companies can implement a citizen developer program, how to maintain governance and oversight in a decentralized software development environment, how to best move people from power users to citizen developers, and lots more.
Citizen developer programs can help companies innovate by encouraging more people within the organization to create new applications using low-code or no-code development tools. Citizen developers help companies broaden the number of employees who can develop, innovate and deliver value for the business and customers, says the head of ServiceNow's IntegrationHub.
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